I'm a Grumpy-looking Implementation Consultant at Contact Center Live. I like designing and improving bespoke customer service experiences. I'm at my best when I can work next to you as a colleague and help you get the best value out of the tools you have to your disposal.
At Contact Center Live we help you on your journey towards the perfect customer journey. Here, I can use my 'no-nonsense' attitude and drive towards offering the best solution for each challenge for our wide range of customers.
While Hermes.net is our primary tool for the trade, I personally specialize in implementing and managing Zendesk environments.
After about two years of experience on 'the floor' as an agent, it was time for something new. In this role I was responsible for the entire tech stack for Customer service, as well as being the representative for any development / bug fixes that originated from customer feedback.
During this time I made big strides in streamlining the customer service processes and deployed a chatbot to further reduce the load of incoming tickets.
When I graduated University it took some time to find my feet and get a job that suited me. At Beerwulf I took a gamble on being a support agent, which paid out dividends.
I became the primary representative for Beerwulf in the UK, helping in the lauch of Beerwulf UK and subsequent challenges. During this time I was able to dip my toes in all parts of the organisation and find the places where I could offer the most value.
